If you are not entirely satisfied with your purchase, we're here to help. We want satisfied customers so, glance over these instructions and drop us an email.
In the unlikely event that you are not happy with your purchase you may return it for a refund within 14 calendar days of receiving the original order. To be eligible for a return, your item should be unused and in the same condition that you received it. We accept items in their original packaging. Your item needs to have the receipt or proof of purchase.
If in the unfortunate event an item is faulty please contact us at email@example.com within 7 days of receiving your parcel and we will be happy to advise you on how to return the item to us.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not offer exchanges.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.